Customer Support
Customer Support for RWA tokenization launches, portals and issuer workflows.
Submit implementation questions, launch blockers, white-label portal requests and admin support tickets with a clear severity level and SLA.
Support severity and SLA
Severity 1
4 hour SLAProduction blocker, payment, access or launch-critical issue
Severity 2
24 hour SLAImportant workflow issue affecting launch preparation or admin operations
Severity 3
72 hour SLAStandard question, content update, documentation or non-urgent support